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Terms of Service

The agreement between us.

These Terms govern your use of fortresswork.com and any purchases you make. Please read them carefully before using our website or placing an order.

Effective Date: June 1, 2026 · Version 1.0

1. Who we are

Fortress Work ("we," "us," "our") operates the website at fortresswork.com and sells premium soundproof office pods. By accessing or using our website, or by placing an order with us, you agree to be bound by these Terms.

Plain English summary These Terms are the rules of the road when you buy from us or use our site. The most important parts: you own what you buy, we limit our liability to the price you paid, disputes go to arbitration instead of court, and the law that governs all this is Illinois law.

2. Use of our website

You may use our website for any lawful purpose. You agree not to:

  • Use the site to violate any law or regulation
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt our service
  • Copy, scrape, or reproduce our content without permission
  • Use automated tools to submit fake orders, reservations, or signups
  • Impersonate any person or entity

3. Reservations and orders

When you reserve a Fortress Work pod, you're entering into a binding agreement to purchase. Here's how it works:

Reservation process

  • You select a pod model, color, and quantity
  • You provide accurate shipping and contact information
  • You authorize payment for the full purchase price (or deposit, for custom orders)
  • We confirm your order within 1 business day

Pricing

All prices are listed in US dollars and exclude applicable sales tax. Tax is calculated at checkout based on your shipping destination. Prices are subject to change without notice, but the price at the time of your reservation is what you pay.

Payment

We accept major credit cards processed securely through Stripe. We never see or store your full payment card information.

Order confirmation

Your order is confirmed when you receive an email confirmation from us. Until then, your reservation is pending and may be canceled if there's a pricing error, inventory issue, or payment problem.

4. Shipping and delivery

We ship from our Bensenville, Illinois warehouse throughout the continental United States.

  • Stock orders ship within 3–5 business days after confirmation
  • Transit time typically: 1–2 days for the Midwest, 2–4 days for most of the country, 5–7 days for the West Coast
  • Custom configurations require 10–14 weeks (production plus freight)
  • Delivery includes curbside drop-off via lift-gate truck and appointment scheduling

Shipping costs are calculated based on destination and pod size, displayed clearly during checkout. For Alaska, Hawaii, Canada, and international destinations, shipping is available with customer-arranged customs clearance.

Title and risk of loss

Title to the pod passes to you upon delivery to the freight carrier. Risk of loss in transit is covered by freight insurance arranged through our shipping partner. If your pod arrives damaged, document it on the bill of lading and notify us within 48 hours.

5. Returns and refunds

Because Fortress Work pods are large, freight-shipped items, returns are subject to specific conditions:

Cancellation before shipment

If you cancel your order before it ships, you receive a full refund of the purchase price. Custom orders forfeit any non-refundable deposits.

Damage in transit

If your pod arrives damaged from shipping, document the damage on the bill of lading at delivery and email hello@fortresswork.com within 48 hours with photos. We'll arrange repair or replacement at no cost to you.

Manufacturing defects

If your pod has a manufacturing defect (covered by warranty), we'll repair, replace, or refund at our discretion. See Warranty section below.

Change of mind

Because of the freight costs and custom nature of these products, we do not accept "change of mind" returns once a pod has been shipped or delivered. Please measure your space, confirm your selection, and verify access requirements before placing your order. Our team is happy to help you confirm before you reserve.

6. Warranty

Every Fortress Work pod comes with a two-year limited warranty covering:

  • Electrical components
  • Mechanical components (doors, hinges, ventilation)
  • Structural integrity
  • Manufacturing defects in acoustic panels and finishes

The warranty does not cover:

  • Normal wear and tear
  • Damage from misuse, accidents, or modifications
  • Damage from incorrect installation by the customer or third parties
  • Cosmetic issues that don't affect function
  • Damage from improper electrical supply or environmental conditions

We follow up at 30 and 90 days after delivery to confirm everything is performing as expected. For warranty claims, email hello@fortresswork.com with photos and a description of the issue.

Implied warranty disclaimer Except as expressly set forth above, we make no other warranties, express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose. Some jurisdictions don't allow exclusion of implied warranties, so this limitation may not apply to you.

7. Limitation of liability

To the fullest extent permitted by law, our total liability to you for any claim arising from your use of our website, products, or services is limited to the amount you actually paid us in the 12 months preceding the claim, or $100, whichever is greater.

We are not liable for:

  • Indirect, incidental, special, consequential, or punitive damages
  • Lost profits, lost data, or business interruption
  • Damages from third-party actions (shippers, payment processors, etc.)
  • Damages from events outside our reasonable control (acts of god, supply chain disruptions, etc.)

This limitation applies whether the claim is based on contract, tort, negligence, strict liability, or any other legal theory.

8. Indemnification

You agree to defend, indemnify, and hold us harmless from any claims, damages, costs, or expenses (including reasonable attorneys' fees) arising from:

  • Your violation of these Terms
  • Your misuse of our products
  • Your violation of any third-party rights
  • Any content you submit to us

9. Intellectual property

All content on our website — including text, images, logos, designs, and code — is owned by us or our licensors and protected by US and international copyright, trademark, and other intellectual property laws.

You may not copy, modify, distribute, sell, or use our content for commercial purposes without our written permission. The "Fortress Work" name, logo, and tagline ("Privacy, engineered.") are our trademarks.

10. User-submitted content

If you submit content to us (testimonials, reviews, photos, feedback), you grant us a worldwide, royalty-free, perpetual license to use that content for marketing and business purposes. You represent that you have the right to grant this license and that your content doesn't violate any third-party rights.

11. Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

12. Dispute resolution

Informal resolution first

If you have a dispute with us, please contact us at hello@fortresswork.com first. We'll work in good faith to resolve it within 30 days.

Binding arbitration

If we can't resolve the dispute informally, any claim arising from these Terms or your use of our products or services will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will be held in Cook County, Illinois, or virtually if both parties agree.

What this means By agreeing to these Terms, you're giving up the right to sue us in court (with limited exceptions like small claims court). Arbitration is typically faster and less expensive than court, but the procedures and outcomes are different.

Class action waiver

You agree that any arbitration or other proceeding will be conducted only on an individual basis. You waive any right to bring a class action, collective action, or representative action against us.

Exceptions

The arbitration requirement does not apply to: (a) claims under $10,000 brought in small claims court; (b) actions to enforce intellectual property rights; or (c) actions for injunctive relief.

13. Governing law and venue

These Terms are governed by the laws of the State of Illinois, USA, without regard to its conflict of laws rules. For any disputes not subject to arbitration, you agree to the exclusive jurisdiction of the state and federal courts located in Cook County, Illinois.

14. Force majeure

We're not liable for any failure or delay in performance due to events outside our reasonable control, including but not limited to: natural disasters, pandemics, government actions, labor disputes, supply chain disruptions, freight delays, or cyber attacks.

15. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we'll notify you by email (if you're a customer or subscriber) or by posting a notice on our website. Your continued use of our site after changes constitutes acceptance of the updated Terms.

16. Termination

We may suspend or terminate your access to our website at any time, for any reason, including violation of these Terms. Pending orders are not affected by termination of website access; we'll still fulfill confirmed orders.

17. Severability and entire agreement

If any provision of these Terms is found unenforceable, the remaining provisions stay in effect. These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding your use of our website and products, and supersede any prior agreements.

18. Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations at our discretion.

19. Contact us

For any questions about these Terms or to exercise your rights under them:

These Terms are provided for transparency and to comply with applicable laws. If you have legal questions about your rights under these Terms, please consult a qualified attorney in your jurisdiction.